gaynor smith owen & co malvern solicitors email link


Frequently Asked Questions.


1. How much will it cost me?

Legal advice like anything else you buy costs money, but the value of that advice to you can be enormous. Charges vary depending on the expertise and experience of the fee earner as well as how complicated the work is. We will always give you a cost estimate in writing at the outset of a matter. If an hourly rate is quoted, we are able to agree a fixed spending limit and to contact you when this is reached to obtain your agreement if you wish to continue.


2. How long will it take?

We aim to be realistic. Depending on the nature of the work your case could be concluded in a number of weeks when for example selling a house, or it could take several months for example when dealing with a deceased’s estate. We will discuss with you the length of time your matter is likely to take with the aim of providing you with a realistic timescale as early on in the process as possible.


3. Why should I use your firm?

We have a wide range of experience in many disciplines of the law. We will be sympathetic and understanding and once you have appointed us we will consult you at every important stage. We will find out from the start what you are hoping to achieve and aim to make sure that your expectations are realistic. We will make an effort to explain things clearly, explain what the costs are likely to be and update you on progress as work proceeds. We will treat you fairly and keep what you tell us confidential.


4. Why use a lawyer anyway?

We are highly trained, experienced and subject to the strict rules of professional conduct imposed by the Solicitors Regulation Authority and the Law Society. We are fully covered by professional indemnity insurance. Our terms of business will be provided to you at the beginning of your matter.


5. What will be expected of me?

We can only given you our best advice if the information you give us is accurate and complete. In order to understand your circumstances and to give advice, both initially and as your matter progress, we will need you to provide us with all relevant information and paperwork. We would also ask that you keep us informed about any changes or developments relevant to your matter in order that this can be taken into account when acting on your behalf. When you attend your first appointment we will ask you to bring proof of identity documents with you so that we can comply with Money Laundering legislation. These can include: a current signed passport; a photo-card driving licence; a birth certificate or a recent gas, electricity or other household bill.




133-135 Barnards Green Road, Malvern, WR14 3LT        Tel: 01684 560771 / 0800 619 1837